DUSTRAÉBack to sign in

DUSTRAÉ Privacy Policy

Effective date: 21 October 2026

1. About DUSTRAÉ

DUSTRAÉ is a digital business management platform designed for florists, event stylists and other event professionals.

DUSTRAÉ is operated by Crystal Ann Jessica Feldman, an Australian sole trader (ABN 84 431 211 516), also trading as Dusty Blooms CQ.

Website: https://dustrae.lovable.app

Privacy and support enquiries: crystalfeldman28@gmail.com

This Privacy Policy explains how personal information is collected, used, disclosed and managed when using DUSTRAÉ.

2. Information We Collect

Depending on your use of DUSTRAÉ, we may collect and process:

Business users should avoid uploading sensitive personal information that is not necessary for their work.

3. How We Use Information

We use personal and business information to:

We do not sell personal information to advertisers.

4. AI-Assisted Features

DUSTRAÉ provides optional AI-assisted features using Lovable AI, including functionality supported by a Google Gemini model.

When a user requests an AI-generated colour palette, inspiration photographs are submitted for processing.

When a user requests the "Let's Talk Flowers" feature, information submitted for processing may include client or couple names, event dates, event types, venues, quote items, colour palettes and design descriptions.

These features operate when initiated by the user.

Information submitted to AI services may be processed by external service providers. Their applicable data handling, retention and training practices are governed by their respective terms and policies, and have not yet been independently verified by DUSTRAÉ.

Users should avoid submitting unnecessary personal or sensitive information and should review AI-generated content before using it.

5. Google Calendar Integration

Google Calendar integration is optional.

When authorised, DUSTRAÉ requests access to:

The current integration does not request permission to read calendar event titles or descriptions, create events, edit events or delete events.

DUSTRAÉ stores an encrypted connection reference, the selected calendar's identifier and name, and manually entered blocked dates.

Free/busy results are checked when needed and are not saved as ongoing calendar records.

Google authentication and access credentials are handled through Lovable's connection service.

When you disconnect Google Calendar through DUSTRAÉ, the application revokes access and deletes its encrypted connection reference. Your selected calendar preference and manually blocked dates may remain stored.

You may also review and revoke connected application permissions through your Google Account.

DUSTRAÉ's use and transfer of information received from Google APIs is intended to comply with the Google API Services User Data Policy, including the Limited Use requirements.

6. Information Storage and Security

DUSTRAÉ uses Lovable Cloud to store and process account, business, client and event information.

Uploaded logos, inspiration photographs and feedback screenshots are held in private storage areas with access restrictions.

Business records are protected by authentication and database access controls designed to restrict access between separate business accounts.

Administrator access is restricted to authorised functions, including pilot administration and feedback management.

Authorised administrators may access feedback conversations and associated screenshots to respond to enquiries and manage the platform.

We take reasonable steps to protect information, but no internet-based service can guarantee absolute security.

The precise geographic location of all data storage and processing has not been confirmed. Information may be processed outside Australia through service providers.

7. Third-Party Service Providers

DUSTRAÉ relies on external technology services to operate certain features, including:

These providers may receive or process information necessary to deliver the relevant functionality.

We may also disclose information where required by law or where reasonably necessary to protect the platform, its users or legal rights.

8. Client Information Entered by Businesses

Businesses using DUSTRAÉ may enter personal information about their clients, suppliers and event contacts.

Those businesses are responsible for ensuring they are authorised to collect, use and enter that information.

DUSTRAÉ processes the information to provide the services requested by the business user.

If your information has been entered by a business using DUSTRAÉ, you may contact that business in the first instance regarding access, correction or other requests.

9. Data Retention and Deletion

Account closure and deletion

You may request deletion of your business account through Business Profile. We aim to process verified deletion requests within 30 calendar days, subject to applicable legal retention obligations.

Account deletion removes your business profile, associated client and event records, quotes, Event Plans, recipes, orders, hire inventory, saved items, templates, feedback conversations and uploaded files from the active application, and disconnects any linked Google Calendar account.

We retain a minimal, non-identifying record of the deletion process for operational and accountability purposes.

Information may remain temporarily in routine system backups until those backups expire. Information previously processed by third-party service providers is subject to their applicable deletion controls and retention practices.

Other retention

DUSTRAÉ does not currently provide a complete account-data export function. While your account remains active, some records and materials may be removed individually through existing platform features, and other information, including feedback conversations and certain stored images, may remain after related records are removed.

If you wish to close your account, request access to your information, correct information or request deletion, contact crystalfeldman28@gmail.com.

We will assess and respond to requests in accordance with applicable law and our available technical capabilities. Where a request cannot be fully completed, we will explain any relevant limitations.

Information may be retained where required or permitted by law or where reasonably necessary for legitimate operational or security purposes.

10. Overseas Processing

Some of the technology providers used by DUSTRAÉ may process or store information outside Australia.

The precise hosting regions and all applicable overseas processing locations have not been independently confirmed.

11. Feedback and Support Communications

Feedback messages, screenshots and support conversations submitted through DUSTRAÉ are accessible to the submitting business and authorised platform administration.

Feedback messages cannot currently be individually edited or deleted through the application.

Support information may be retained to investigate issues, maintain records and improve the platform, and is removed when your account is deleted as described in Section 9.

12. Access, Correction and Complaints

You may contact us about access to, correction of or concerns regarding your personal information.

We will consider requests and complaints in accordance with applicable Australian law.

Contact: crystalfeldman28@gmail.com

13. Changes to This Policy

We may update this Privacy Policy as DUSTRAÉ's functionality and services evolve.

The current version will be available on our website with its effective date.

14. Contact

DUSTRAÉ

Operated by Crystal Ann Jessica Feldman ABN: 84 431 211 516 Email: crystalfeldman28@gmail.com Website: https://dustrae.lovable.app

DUSTRAÉ Privacy Policy